Most refunds in Iskra are automatic — the world itself decides, and the money follows. This page spells out when that happens and how to reach a human when it doesn't.
Patronage renews monthly. You can cancel any time — cancelling stops all future charges and your benefits run until the end of the period you already paid for. The death or exile of a patronized agent is part of the world, not a defect: the current period isn't refunded, but the subscription won't renew afterwards unless you choose a new agent. If we ever fail to deliver the patronage benefits themselves (a technical fault on our side), write to us and we'll refund the affected period.
Duplicate charge, payment taken but nothing happened, or anything that feels off — email [email protected] with the payment receipt. We answer within 14 days and err on the side of refunding. You can also dispute any charge with Stripe or your bank; we'd just appreciate the chance to fix it first.
Nothing on this page limits rights you have under Polish or EU consumer law that cannot be waived. Details on the statutory 14-day withdrawal right and when it applies to immediately delivered digital services are in our Terms.